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 Night Lights

EVERYTHING YOU NEED TO KNOW

How do I book a transportation service?

You can fill out the "Get a Quote" form located in multiple places on our website. Simply provide us with the necessary details, such as your pickup location, destination, date, and any specific requirements. Or if you prefer direct communication, you can click on the "WhatsApp" Messaging button at the bottom right of all pages on our website. Or call 519-982-2418. This will enable you to reach us quickly and easily, allowing for a seamless booking experience. 

What areas do you serve for airport transfers?

We provide airport shuttle services to and from all airports in Ontario, Canada, as well as the Michigan area. Whether you're traveling to or from any airport in Ontario or require transportation to Michigan, our reliable airport transfer services have got you covered.

Can I request a specific vehicle type for my transportation?

What is your cancellation policy?

Yes, you can request a specific vehicle type for your transportation needs. We strive to accommodate our customers' preferences within reason, and we are flexible in sourcing the requested vehicle type. To ensure we can fulfill your request, we kindly ask that you submit your specific vehicle type booking at least 5 business days in advance.

How far in advance should I book my transportation?

We understand that life can be unpredictable, and plans may change. We strive to provide flexibility and understanding to our customers. We do not charge any cancellation fees unless a specific vehicle type was requested in the booking. For regular bookings, we kindly ask that you cancel your reservation as soon as you decide you will not be able to make it.

Do you provide child seats or booster seats for families traveling with children?

We are delighted to cater to corporate and group travel needs. In order to discuss terms, costs, and any other details pertaining to corporate or group travel, we encourage interested parties to reach out to us. You can conveniently contact us through our website messaging system, or by clicking on the WhatsApp button, or by calling us at 519-982-2418.

What payment methods do you accept?

We offer various convenient payment options to accommodate our customers. We accept cash, credit cards, debit cards, and e-transfers for your ease and flexibility. Additionally, we have a Point of Sale (POS) system available in our vehicles, allowing you to make secure and hassle-free payments during your journey.

Do you offer special rates or packages for corporate or group travel?

Are your drivers background checked?

All our drivers undergo a thorough criminal background check as part of our screening process. We understand that entrusting your travel needs to us requires confidence in our drivers, and we take this responsibility seriously. By conducting these background checks, we ensure that our drivers meet the highest standards of safety and reliability. 

We prioritize the safety and comfort of our young passengers. To ensure availability and a seamless experience, we recommend making your request as early as possible. The sooner you inform us of your need for child seats or booster seats, the better we can serve you and make the necessary arrangements to accommodate your family's requirements. Please let us know your specific needs during the booking process, and we will be more than happy to assist you in providing a safe and enjoyable journey for your little ones.

We recommend booking your transportation with Loyalty Transportation Services as early as possible to secure your preferred date, time, and vehicle. While we strive to accommodate last-minute bookings, it's best to reserve at least 24 to 48 hours in advance. For special events, group travel, or specific vehicle requests, we encourage booking a week or more in advance to ensure availability. Plan ahead and enjoy a seamless travel experience with us.

Yes, our transportation services are available 24/7 to accommodate your travel needs. While we understand that life can be spontaneous, we recommend booking your transportation at least 1 or 2 days in advance to ensure availability and seamless arrangements. This allows us to provide you with the best possible service and meet your travel requirements.

Are your transportation services available 24/7?

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